Last Updated: 27/01/2026
At copywatchesdubai.com, we want you to be completely satisfied with your purchase. If you are not happy with your watch, please review our refund and return policy below.
1. Exchange Eligibility
You can request a return if:
- The product is unused and in original condition
- The product includes all original packaging, tags, and accessories
- The request is made within 3 days of receiving the product
Note: Customized or personalized watches are not eligible for exchange.
2. How to Request a exchnage
To request a return:
- Contact our support team at info@copywatchesdubai.com or whatsapp us.
- Provide your order number and reason for exchange
- Our team will provide instructions for exchange the product
3. Exchange Process
Once we receive and inspect your Exchange watch:
- Approved Exchange: Exchange will be issued to your original delivery method within 1-3 business days
- Shipping costs: Original delivery charges are non-refundable
- Rejected Exchange: If the watch is used or damaged, we may decline the Exchange
- Return not accepted.
4. Exchange Policy
We also offer exchanges for watches of the same value:
- Contact our support team to check availability
- Exchange shipping may be charged depending on location
5. Damaged or Wrong Items
If you receive a damaged or incorrect watch:
- Contact us immediately at support@copywatchesdubai.com
- Provide photos of the issue
- We will replace or Exchange the product at no extra cost
6. Contact Us
If you have questions about your order, returns, or refunds:
📧 Email: support@copywatchesdubai.com
🌐 Website: https://copywatchesdubai.com